customer experience Archives

The Six Degrees of Customer Experience

by Guest Author | Apr 13, 2023

By: Joe Doria Most of us are familiar with the idea that there are no more than five intermediaries between yourself and another person on this planet. (Hello, Kevin Bacon). It's quite ironic, given there are 8 billion of us and yet this incredible expanse of...

Operational Excellence and the Customer Experience

by Broadcom Mainframe Software | Apr 6, 2023

On this episode of The Main Scoop, co-hosts Greg Lotko (SVP and GM, Broadcom Mainframe Software) and Daniel Newman (CEO and Founder, Futurum Research) are joined by Meral Temel, Mainframe Platform Leader at JFORCE, to discuss the opportunities and risks when pursuing...