Operational Excellence and the Customer Experience
Sponsored Content

On this episode of The Main Scoop, co-hosts Greg Lotko (SVP and GM, Broadcom Mainframe Software) and Daniel Newman (CEO and Founder, Futurum Research) are joined by Meral Temel, Mainframe Platform Leader at JFORCE, to discuss the opportunities and risks when pursuing an operational excellence strategy to achieve the highest levels of service to customers.

They also provide insights into how operational excellence is a mindset permeating an organization’s technology, people, and culture.

Has your organization determined what it means to be operationally excellent? Watch to learn more about how this will improve the customer experience.

Sponsored article.
This article is provided to you by Broadcom Inc. in partnership with Planet Mainframe Media.


Broadcom Mainframe Software Division empowers enterprises to amplify the value of their Mainframe investments in ways that drive their business forward. Our market-leading DevOps, AIOps, Security, Data Management, and Core Infrastructure solutions enable clients to adopt common tools using industry standards and integrate mainframe as part of their hybrid cloud. Our commitment to partnership extends beyond software and features Beyond Code programs that give customers the power to achieve greater business success with the platform.