Avoiding downtime

How can you ensure your mainframe systems can provide the consistent reliability, availability and performance that you and your customers expect — and that if you run into problems, expert help is on the case quickly?

How can you calculate the real-life impact of downtime? It’s a complicated formula. You have direct costs resulting from disrupted operations, failed transactions, and lost revenue. These can have protracted after-effects. And there are indirect costs relating to, for example, reputational damage if internal users or external customers are unable to access and use the services they need.

With pressure on resources and budgets, a continuing skills shortage, and the time and costs involved in recruiting experienced people, it can be a daily struggle to keep the lights on – let alone have the resources to ensure your systems are properly protected and supported. 

But it doesn’t have to be that way.

‘You want your mission-critical operations to run smoothly and securely 24×7’

“Having easy access to the right skills and resources means organizations can better protect their operations, achieve the availability they need, reduce the risk of unplanned downtime, and deliver a great customer experience,” says Gary Dulon, Services Delivery Director at Vertali. 

“We have deep experience in supporting all aspects of the mainframe and related technologies: it’s in our DNA. Vertali’s network of experts, our resources, and global reach mean we provide that all-important focus and consistency in service delivery. Our teams offer everything from highly specialist knowledge and expertise, including technology no longer supported, to the broadest sweep of mainframe hardware and software skills available on the market today.”

Comprehensive coverage including extended and out-of-hours support

Offering access to one of the world’s largest pools of mainframe skills and resources for hire, including 24×7 support and dedicated teams, Vertali has an unrivalled collective experience in all aspects of mainframe tech. From BAU and OOH assistance to projects and additional support activities, Vertali clients benefit from a dedicated Service Delivery Manager and the peace of mind that support services are in safe hands. 

Vertali support personnel have deep experience providing support and skills across multiple sectors and all aspects of IBM Z and related needs. This includes: hardware; networking; operating systems (z/OS, z/VM, z/Linux); subsystems (CICS, Db2, MQ, IMS, JES etc.); ISV products (BMC, Broadcom etc.); security (RACF, ACF2, TSS); security engineering and admin; software upgrades, incidents, changes; and storage management.

z/OS Operating System Support 

Vertali provides cost-effective support for z/OS and z/VM Operating Systems no longer supported by IBM. This includes support for all versions of z/OS prior to V2.4.0, with a fast response and focused resolution for any mainframe operating system emergency.

Extended Incident Support Services (EISS)

Vertali also delivers expert support for software products that have fallen outside mainstream support from vendors. This includes most IBM products including z/OS, Cobol, PL/1, Fortran, CICS, IMS, Db2 and MQ, as well as BMC, Broadcom, Rocket and other ISVs. Clients benefit from telephone or VPN support, with access to a dedicated team with an unrivalled 600+ years collective experience in mainframes. Support options include: 24×7 telephone support for priority 1 incidents; 8×5 support for other calls; ad hoc advice and guidance via email for “what if?”, “why?” and “how to?” queries; and assistance to apply fixes for known defects.

Gary Dulon adds, “Right now, our people are delivering tailored, efficient, cost-effective support to clients worldwide. Our approach is founded on three key elements. First, the ability to provide a timely and meaningful response. Second, targeted support as and when it’s needed, to deal with specific issues that may be impacting on, say, availability or productivity. And third, helping clients to optimize and safeguard their operations, another way to help reduce risk and meet compliance requirements.”

‘Vertali support services help to ensure operational continuity – underpinning uninterrupted operations 24×7 and helping with continuity in skills. As in-house staff leave or retire, we take on their workload and tasks in flexible and cost-effective ways.’

Vertali has a long pedigree in providing IBM mainframe skills, resources, and software tools to organizations around the world. The company’s mission is to help its clients to reduce risk, work smarter, and deliver their mainframe strategy.www.vertali.com

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