IBM Z ChatOps, which provides an intelligent chatbot that can surface information from your IBM Z environment in an enterprise chat platform, now also supports Microsoft® Teams™ as target chat platform. With this enhanced support, IBM Z ChatOps can now be used within the following chat platforms:
- Microsoft® Teams™
- Slack®
- Mattermost®
IBM Z ChatOps is included in the following offerings:
- IBM Z Service Management Suite
- IBM Z Service Automation Suite
- IBM Z Monitoring Suite
- IBM Z System Automation
Why ChatOps?
ChatOps is a collaboration model that connects people, processes, tools, and automation in a seamless and transparent way through a chat platform and extensive use of specialized chatbots.
IBM Z ChatOps provides a chatbot that gives users access to information and tasks from Z systems management tools such as IBM Z System Automation, IBM Z NetView, and IBM OMEGAMON within popular collaboration platforms like Slack, Microsoft Teams, and Mattermost.
IBM Z ChatOps can be used to notify the operations team in the chat tool about IBM Z events, including recommendations powered by machine learning. This fosters collaboration during incident management and helps to isolate and resolve problems quickly.
IBM Z ChatOps integrates with IBM Service Management Unite for a broad access to IBM Z operations data and allows chat users to drill-down to web-based dashboards with more information to help resolve problems fast.
With this, IBM provides unique collaborative incident remediation capabilities with benefits such as the following:
- Improved collaboration within and across teams
- Faster incident identification and resolution
- Faster onboarding of next generation of Z Operators
- Easy sharing of Z data
- Integration with other DevOps tooling
Figure: Z Chatbot named “bnz” is used to look at LPARs monitored by OMEGAMON for z/OS. All this from a team channel in Microsoft Teams.
For a sample use case describing how Z ChatOps can be used to improve the collaborative resolution of issues in an IBM Z environment, I recommend to have a look at the following blog post: IBM Z ChatOps facilitates teamwork and enhances collaboration technology and process
How do I get Z ChatOps?
Refer to the following customer access portal support information for the latest news on IBM Z ChatOps and IBM Service Management Unite, which is the web-based systems management console which is leveraged by Z ChatOps: Customer Access Portal Tech Note
The latest IBM Z ChatOps software downloads are available on the following url:
https://ibm.biz/zchatops-download
To access the download link you will need your IBM customer ID and password as well as the access key. You can identify your access key as follows:
View the PDF which is supplied with the product materials on a CD titled “Memo – Accessing IBM Z ChatOps on IWM” (form number LI13-5232-00) or send an email to smusup@de.ibm.com.
Please include your IBM customer and contact info when emailing IBM.
More information
- IBM Z ChatOps Solution Brief
- Blog: IBM Z ChatOps facilitates teamwork and enhances collaboration technology and process
- Blog: New ChatOps solution which enables collaborative problem resolution for your Z environment
- Product Pages:
Originally published on the IBM Z Community Blog
