DB2

Best practices for successful support cases

Successful support casesIn my day job, I work with latest technology and cloud services. In addition, I work with customers / users and help them succeed. And in my private life, I also use technical equipment. In all three of these scenarios, mostly in the first two, I often create support cases. And I like to get the issues resolved, not just support cases closed. Over the years, I came up with

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